MARKET HALL & founder led HOSPITALITY CONSULTANCY
Expert consultancy for innovative Food Hall, Multi - Vendor and Founder Led Business Solutions
Think independently!
About
Our Expertise
With over 15 years of Director-level experience, we offer concept development, market research, launch activation, and ongoing support delivering innovative yet pragmatic solutions.
- Start-up
- Strategic Planning
- Relationship Building
- Food and Beverage Vision & Operations
- Menu Development
- Business Development
- Hospitality Tech Advisory
- Talent Management
- Negotiation
- Spatial Design
- Placemaking
- Business Analysis
- Budgeting
- Market Analysis
- Brand/ Concept Development
Olivia Reid - Director
Hi, I'm Olivia, a passionate and innovative leader with 25 years immersed in the world of food, culture, and hospitality. I'm currently focused on igniting the growth of the new and emerging food hall and multi-vendor sector.
I excel at building trust with brand founders, empowering SMEs to unlock new revenue streams, and collaborating with property developers and local partners to transform neglected spaces into vibrant, community-focused food destinations. My strength lies in cultivating positive cultures, fostering high-performing teams, and developing strategic food and operational frameworks informed by data and knowledge.
Previously, I've served as Visionary Food Hall Managing Director at Shelter Hall, Food Director and Founding Member at Sessions and Operations Lead at Black Rock Group.
SERVICES
Feasibility Studies & Site assessments
We analyse site potential using data, stakeholder input, competitor research, location analysis, and industry trends. We evaluate both current performance and future opportunities, delivering development options and a recommended model to support confident, informed decision-making.
Food and Content Vision
We analyse the current offering and potential through data and research into food hall, event, and communal dining trends—both local and international. We offer a full vision with multiple strategic directions based on competitor analysis, stakeholder feedback, and market insightchallenges. Our approach is transparent, results-driven, and designed to help businesses succeed.
Business Review & Remodelling
We review existing commercial operations to enhance the customer experience, maximise returns, and improve efficiency across products, systems, and visibility. Our process includes market research, competitor benchmarking, and sector positioning.
Trader Curation
We research, source, and secure a curated mix of high-quality food traders with strong brand identities. We manage negotiations, agreements, and trader handbooks, and we foster collaborative relationships between landlords and tenants through clear expectations and ongoing support
Strategic Menu Engineering
Imagine your menus actively driving higher sales. We specialise in optimising your print, digital, and visual menus, leveraging comprehensive sales data and behavioural insights. Through a blend of customer research, in-house analysis, and data-driven strategy, we craft compelling menu copy that does not only increase revenue but also subtly guides customers toward choices that improve their overall dining experience.
Hospitality Tech Stack & Strategy
We provide strategic support for hospitality tech and marketing integration, offering efficiency-focused plans and relevant introductions to industry-leading platforms.
